Talk to Terry - +64 21 074 8485

ipaddle Shipping Policy

Quality takes time

Since ipaddle is focussed on sourcing the best paddling gear available, many of our products are crafted off-shore. Some are also bespoke in nature, so it may take some time to have your product created and delivered.

Our shipping policy is to work with you to balance the cost of shipping these large items while keeping delivery times reasonable. We will endeavour to keep you informed about where products are in the making process and estimated delivery dates.

Most items will be sent asap. If in stock they will be packed and sent within hours of receiving your order.


Nelo Kayaks are hand-crafted in Portugal

Construction can take between 1 and 2 weeks. Once completed, direct shipping can take between 6 and 12 weeks.

To keep shipping costs down, some customers prefer to share a container. This can affect delivery time. Please contact Terry to find out when the next container is scheduled.

Terry will notify you once the container arrives and goes through Customs and you can discuss its delivery to you.


Nelo Order Schedule

NEXT DELIVERY DATE: Late September 2019
Dates are a guide only and may be subject to change.
Shipping: We order minimum of four boats to be shipped together. This keeps shipping costs to a minimum.

Shipping dates may be moved forward if numbers allow, so get your mates on board too. 
(Sorry, Nelo K4 boats must be shipped in a container and cannot be shipped separately.)
Express Shipping: If you would like your boat ASAP we can have it sent from Portugal as a single order by sea freight. Cost is $700 per boat.
Deposit: 50% deposit is required before orders will be sent to Nelo. The balance will be due upon delivery 
Jantex paddles are crafted in Slovakia

Delivery is via Post Haste Couriers and for North island deliveries is next day and for South Island deliveries it is 2 days. If you live in a rural area it may take a few days longer. If we don't have the shape and size in stock or we have sold out it normally takes 2 weeks for delivery.



Delivery is via Post Haste Couriers for both island is next day. If you live in a rural area it may take a few days longer.